Generac GP17500E Electric Start Portable Generator| 5735

Bad 50 amp main breaker. Service is hard to find. Generac just makes them! I bought the Generac 17500e from Factory Pure.I bout it for power outage backup. I received it in good working order. It was easy to put the pieces together. I filled the crankcase with included oil and put good quality pure gasoline in it. The motor runs perfect. The problems: It took me a while to figure it out but when the 50amp power main (the one I hooked into my home fuse box) trips whenever it gets hot. This has nothing to do with load on generator but only ambient temperature which is Texas heat (summer 90+ F and engine displacement heat) no AC for me. This means no power for me unless I hook up extension cords. Considering it uses approx. 1.4 gallons an hour, a bit expensive to run the refrigerator on. Now the important part: Generac seems to sell good retail home use products at a descent price. Before you buy a Generac ask yourself the following? Who will fix it? (Mine was broken from day one, It took me 10 month to figure it out). No one I have been able to find in Houston and Katy, Texas will come and work on this 500lb. unit at your house. Surprisingly this includes good old Generac in Tomball, Texas, there non-company dealers that offer home repairs stationary home units. When I called I got a response like you get a response like you would get when you tell some one at you have Leprosy. "A portable"!!!!!!! We do not fix those at your house or in our shop. I checked with several dealers in the Houston Katy area that were referred by Generac Corp. customer service. One of the dealers recommended I call Home Depot. HD said; "We only offer installation". Another recommended dealer said we can work on the motor, not the electrical. I had one company who said bring it by no problem (has a 1 star customer satisfaction rating out of 5). I saw other individuals who had an overheating problem (on internet search) on the 50amp. breaker. When you call customer service they will just point you to the dealers which may have Generac training and or parts but absolutely no affiliation. Keep in mind that Generac will not sell you parts either. I was also not allowed to speak to anyone with repair ability at Generac. The message I continued to get at Generac customer service was, "See a private service company". A high customer service rating on those I found was a 3 out of 5. I am writing this to you because I thought surely a Generac dealer would come out for a price and fix my unit, No! Buying this is similar to buying a new car. Sorry! We just sell them. Go to a private shop for repair. Can you sell me some parts. Sorry, No! Before you consider a Generac home unit, check the price for a service agreement and the companies reviews. I have found them to be surprising low considering this is an upper middle class and rich market. If your unit arrives and works properly, according to the service manual will need to drive to the shop for repair after 50 hours run time for valve adjustment. I hope you have a pickup, lot of people or a fork cliff. I offered to send it to Wisconsin an my cost (from Texas) Customer service said we manufacturer not repair!

Assembly was easy, started right away but haven’t needed to use it yet. It just is a piece of mind knowing that we have a back up plan if we lose power. Jury is out until we need it.

Perfect portable generator for heavy duty needs. Still fits in the back of a four wheeler. Lots of power and pretty low gas consumption. Easy to set up out of the box. Norwall website and communication was excellent. Long back log wait but worth it. I recommend this for ranches with portable power needs.

The assembly instructions were not clear and the diagram was to small to see clearly.

Motor chugs and blows black smoke and will not hold an output. All maintenance completed on time. Now I have a dead expensive generator with no where close to repair it.

I ordered the product on 08/10/2020....only received it on 12/02/2020. But to no fault of Norwall power systems. Generac is trying to catch up with above normal ordering. The unit powers out my whole house including the central a/c. I could not be any happier with the product and the customer service at Norwall power systems. They kept me informed and updated me during the time frame that i waited for the product. This was to me customer service at it's best ! Thank you

This generator is perfect for running my home. Had a transfer box installed today and it ran everything I needed in an emergency situation. The ease of connecting and the ease of starting. Bought a couple of box store generators and they don’t even compete with the Generac, Delivery was on time with no damage. For a worry free order, delivery and operation this is the generator to purchase. Thank you Generac!

PLEASE,PLEASE, I REPEAT PLEASE GET YOU ONE OF THESE GENERATORS THIS IS MONEY WELL SPENT DON'T WAIT UNTILL YOU HAVE A STORM TO TRY AND GET ONE GET IT NOW SO WHEN THAT TIME COMES YOU WILL BE READY. THIS IS ALL YOU NEED|||||||.

I ordered this unit right when hurricane Irma hit. They told me it would take 4 days for delivery.It took 10. I don't blame Norwall for that as the shipping company caused the delay. Just don't be surprised if your order takes a bit longer than they say it will to actually show up. I noticed the same problem that Ron did with the fuel line. The way the routed it over the cross-member the bottom 4 or 5 gallons of gas will never be usable. I simply ran it under the cross bar instead. After it was assembled I had a hard time pushing it and the wheels actually were squeaky. I decided to take the wheels back off and grease the bearings. To my surprise there are no wheel bearings. Just loose fitting bushings that ride on the axle. I stuffed a bunch of grease in there and it rolls fine now. Other than those 2 minor issues it's a great machine. It runs well and puts out enough power to run my entire house, even the central air which was my main concern as I live in south Florida. Very happy with my purchase and would recommend it.